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Billing

7 min read

Credits And Billing

Plans, how credits are granted and expire, renewals, plan changes, cancellation, and disputes.

Plans

Free: a one-time grant of 100 local business credits so you can try Fullpilot. No card required.

Starter: 49 dollars per month for 2,500 local business credits per month.

Growth: 199 dollars per month for 10,000 local business credits per month, plus advanced segmentation.

AI SDR: a managed outbound service sold by send volume. It is set up with our team on a call, not bought self-serve. See What Is the AI SDR.

Free, Starter, and Growth are fully self-serve. You can start, upgrade, or change them yourself from the Billing page.

How credits are granted

Paid plans grant their monthly credits automatically each time the subscription renews. The Free plan grants its credits once when you sign up.

Credits arrive as a dated batch with an expiry. When you spend, Fullpilot draws from the batch that expires soonest first, so nothing usable is wasted.

Expiration and no rollover

Credits do not roll over. Each renewal grants a fresh batch for the new period, and any unused credits from the previous period lapse rather than stacking on top.

In practice, plan your usage within the billing period. If you regularly run out, upgrade to a higher monthly grant. If you regularly have a lot left over, a smaller plan may fit better.

Upgrades and downgrades

You can change plans at any time from the Billing page. Upgrading raises your monthly credit grant, and downgrading lowers it, starting from the way your subscription renews.

Changing plans does not retroactively change credits you have already spent.

Cancellation

You can cancel a paid plan from the Billing page. When a subscription ends, your workspace stops receiving new monthly grants.

After a subscription lapses, the workspace moves to a state where you choose a plan again to resume. Your previously unlocked contacts remain unlocked.

Refunds, disputes, and account locks

If you have a billing question or want a refund, contact support first. We would much rather sort it out directly.

Filing a payment dispute or chargeback automatically locks the workspace until the dispute is resolved. While a workspace is locked, search, reveal, export, and enrichment are unavailable. To avoid this, reach out to support instead of disputing the charge.

Manual credit adjustments

Support can apply manual credit adjustments to your workspace, for example to credit you back after an issue. Adjustments show up in your balance alongside your plan grants.

If a job behaved unexpectedly, contact support with the details and we can review and adjust where appropriate.