Intercom Integration

Intercom is the only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.

Communication

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What You Can Do with Intercom

Automated Triggers

Set up triggers that automatically start workflows when events occur in Intercom, such as new data, status changes, or scheduled intervals.

Data Actions

Create, update, delete, and retrieve data from Intercom using automated actions that connect seamlessly with other apps.

AI-Powered Processing

Use AI to analyze, transform, and generate content based on data from Intercom, making intelligent decisions in your workflows.

Multi-App Workflows

Connect Intercom with 2,000+ other apps to create powerful cross-platform workflows that automate your entire business process.

How Intercom Integration Works

Connect

Securely connect to Intercom using your credentials. All connection details are encrypted and stored safely.

Configure

Set up triggers and actions using natural language. Fullpilot's AI understands your requirements and builds the workflow.

Automate

Your workflows run automatically, handling tasks between Intercomand other apps while you focus on what matters most.

Ready to Get Started?

Join 600+ users who are already automating their workflows with Intercom and Fullpilot. Start building your first automation in minutes, no coding required.

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Available Intercom Functions

Below are the triggers and actions available for Intercom. Use these to build powerful AI agents.

Triggers

10 available

Events that can start your workflows automatically

Tag Added To User

Emit new event each time a new tag is added to a user.

Tag Added To Lead

Emit new event each time a new tag is added to a lead.

Tag Added To Conversation

Emit new event each time a new tag is added to a conversation.

New Users

Emit new event each time a new user is added.

New Reply From User

Emit new event each time a user replies to a conversation.

New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

New Topic (Instant)

Emit new event for each new topic that you subscribed in your webhook. See more here.

New Tickets

Emit new event when a new ticket is created in Intercom.

New Leads

Emit new event each time a new lead is added.

New Event

Emit new event for each new Intercom event for a user.

Actions

6 available

Operations you can perform in your workflows

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.